Citibank Account Closure without Visiting Branch

Last week when Citibank sent me a mail informing that my Citibank Suvidha Account will be automatically converted to the new Citibanking Account (in which I will have to maintain a monthly net relationship value (NRV) of Rs.2 lakhs, failing which a monthly charge of Rs.500 was applicable), I decided to close my citibank account. I was thinking it would take a lot of effort because of the fact that Citibank has only 2 branches in Bangalore both of which are too too far away from my house. So I decided to call the customer care and ask. And my luck... they said no need to visit the branch, the closure application can be couriered!

This is what I had done for closure of my citibank account:

Made account balance close to zero.
Wrote the closure application (see below for sample letter) and signed it with date.
Destroyed my card and cheque book
Speed posted my application to this address: Citibank N.A., Mail Room, No. 2, Club House Road, Chennai - 600002

Sample closure letter

Thats it! Within 10 days I got a sms - "Your account is closed. ATM card / Cheque book of this account are no longer valid." The next day from this, I also got the proceeds towards my account closure, i.e., a cheque of the amount I had left in my account.

Neat. I liked the way it was done. Most banks ask for explanation on why you want to close and they make the closure procedure difficult. But luckily with citibank I did not face all this. Hope you find this article useful.

Category: finance

Comments

Susmy Nair

03 May 15

Hi this information is really useful. Will i be able to retailn my citibank credit card even if i close my savings salary account?
Ajay Singh

08 Jan 15

I followed the same way as you explained and got the mail and sms within 3 days for confirmation of account closure.
S P Raghavendra

05 Jan 15

Thank you very much, same reason with me too. i am closing my account.
Dheeraj

28 Dec 14

I had suvidha account with citi bank but due to joining new organization, i opened new salary account with other bank.
But i don't wanted to leave Citi bank so i had words with Citi customer care and then they suggested me to convert suvidha salary account to zero balance saving account. Just download form from Citi bank site and send it to chennai office after filling the form.
sunil aher

10 Dec 14

the given information is very useful for me.

thanks
Sunil Aher
Ritesh

06 Oct 14

Thanks for sharing.
venkata subbaiah

26 Sep 14

the given information is very useful for me.

thanks
venkata subbaiah
Sasi

07 Aug 14

It helped me... thank you so much for your posting....
KirPri

04 Aug 14

Hi,
I have recently changed my job and would no longer get salary on my citibank suvidha salary account.
Could you let me know how long i could keep the account from not being charged.
Constraints if i opt for a closure now
1) I have given the same account number for my Full n Final settlement from my previous company
2)I have given the same account for my PF withdrawal.

Please do let me know
VS

15 Sep 14

You will receive an email when the status of the account is changing from salary to regular suvidha.
neha

23 Aug 14

I dont know about how long you can keep it without being charged. Please call on customer care.
Narasi

31 Jul 14

I have 2 a/c's.
1. Citibanking (converted auto by citibank) 2. ERA
My ERA has +ve balance. My Citibanking a/c is -ve balance.

But they have not deducted 500 each month as per stmt by end of March. After March I did not get any a/c stmt at all from them. I have close to -1000 rs. in my citibanking a/c as per 1st Apr 2014. So it means they haven't deducted 500 each month starting Mar 2013 right? How come? or am I getting something wrong here?
apurv

16 Jul 14

I have not been using the account for over 6months. I had already made the balance 0 and had though that upon no transactions the account would automatically close.But now they sent me a mail quoting the balnce in my account as -500 approx. I called customer care but can't get to someone to talk about this.Please help me close my account.
Laksh

31 Jul 14

As per Citibank, the account will become dormat after 2 yrs of inactivity by user. If dormat you cannot transact online. Reactivate it by stepping into your branch. So in ur case its still active. My advise is 1) go to near Citi ATM and deposit money. or 2) Use your NEFT from other bank and make this -ve to 0

Underlying logic is make it 0 by any means and immediately follow it by Closing the a/c.
neha

17 Aug 14

Thankyou Laksh.
neha

17 Jul 14

The account will not get closed automatically. You will have to get it closed as described above.
Amsin Almeida

05 Jul 14

Thank you very much. The information you shared was very helpful.
Rahul

04 Jun 14

Thank you buddy. The information you shared was very helpful.
Paresh Gupta

16 May 14

Thanks for the information Neha. It was really helpful.
NJ

14 May 14

Thanks a lot dear....
You have shared a simple procedure to close the account.
I am going to write it today.
JC Rao

02 Apr 14

Will do this right away!
rosh

25 Mar 14

Hi. My citi savings account is gone into negative balance on account of deduction of charges for not maintaining d min bal of 1lac as my salaried account is no longer operative. What can be the outcome if I do not pay the negative balance nd dont operate the account.
neha

01 Apr 14

It is highly advisable to close your account if you are not going to use it because they will keep deducting some charges for not maintaining required balance and one day you will have to pay all those charges as legally if you have an account...you need to follow the rules and regulations.
hema

18 Mar 14

Thanks for the info Neha...It was really helpful!!!
Manish

03 Mar 14

Hi Forum, Is it possible to send the scanned copy of this Letter to them on some Email id to get the account closed??
neha

18 Mar 14

I think, No
Satyavan Biradar

01 Mar 14

Thanks for sharing the Important draft.......
Hats offf
Irshad

23 Feb 14

I also would like to close my suvidha accounts. this information is very really useful for me to closure of account.
Reena

20 Feb 14

Thanks for info. I also need to close account and the relationship manager has yet not given me the chennai address.
Akshay

07 Feb 14

Thanks!!!
akanksha

06 Feb 14

thanks for sharing info.it was really helpful
Prafull

03 Feb 14

Thanks a lot for ur information... :)
Mallikarjun

23 Oct 13

Thanks Neha. It was just a copy paste for me :)
Jessica

18 Oct 13

I sent a similar letter and my account was closed in 3 days. Thanks.
Rejin K

08 Oct 13

Hello Neha

I have a suvidha account now am not using it, now i see that the account is in Negative balance, how do i close the account.

Regards

Rejin
vikram

08 Oct 13

thanks a lot for the great help.....
Thanigaivel

06 Oct 13

It made my CitiBank Acc Closure very easy. Thanks a lot.. :)
Naren

05 Oct 13

I am also closing my CITI bank account. Maintaining 1L is tooooo difficult these days. :(
Shikha Jain

30 Sep 13

Thanks Neha for providing such handy info with all details, I am sending my application today :)
Vinayak Tonape

18 Sep 13

Thanks Neha..
shruthi

17 Sep 13

I did it the same way you have explained here. Got an email notification about my successful closure of citibank account in 3 days.
Thank a ton Neha.
Srinivas

12 Sep 13

valuable information.
jai malhotra

04 Sep 13

thanks neha...it helped me...god bless.
VijilaDavid

23 Aug 13

Very informative.... Thankyou.
Bhavna

28 Jul 13

Really nice to have a simple process detailed out. Saves a lot of hassle
Phani

18 Jul 13

Thanks for sharing the information which would be very helpful people who doesn't know how to Account closing procedure.
sheikh

09 Jul 13

Thanks for the valuable information shared, it saved my time and avoided the nuisense talking to the citibank guys. my a/c is closed today using this approach. Appreciate your efforts thanks again!!!
Ajay

05 Jul 13

Citi bank had informed me lastly about RS:25000 of minimum average balance. I was maintaining the same. At the end of Jun-2013, they have deduced Rs:500+service tax from my account. Upon inquiring they said that minimum balance limit has enhanced now to Rs:1Lac and as I have failed to do so, they have charged. Importantly I do not have received any communication about enhanced limit. In this case is there any way to revert the charges and get closed the account? Thanks in advance.
dipti

23 Apr 14

same happened with me..i called customer care and told them to revert service charges as they have not communicated about change in policy of minimum balance by any means..they reverted 6 months charges immediately and lodged a query for remaining months...i called again after 10 days and they reverted remaining months charges also..this way i got 9 months charges reverted by calling customer care.
nina

11 Aug 14

could you tell me precisely how..they want me to lodge a complaint online for the same issue..i was hoping for a faster way out :/
neha

24 Apr 14

Thanks a lot Dipti for sharing such valuable information. It might help a lot of people here. Kudos.
neha

26 Jul 13

You can send a letter to Citi bank manager citing your case and asking for a refund of your money.
vijaya

30 May 13

your information was so helpful...
thanks a ton :)
Vivek Inge

10 May 13

I also would like to close my suvidha accounts. this information is very really useful for me to closure of account.

Regards,
Vivek Inge
Shyam

29 Mar 13

Thanks Neha, I also closed in the similar way. I got the SMS two days back. Today got the DD.

Regards
Shyam
punit

16 Feb 13

Thanks Neha , this is what I was trying to figure out . I will do the same and hope they close it with no hassles .